Return/Exchange Policy
Freight Damage. If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact. Please contact a Southchips Customer Service representative immediately to initiate a claim.
For all returns not relating to manufacturers’ warranties, returns must be made within thirty (30) days of date of order number, be accompanied by the original order number, include a brief explanation of the reason for the return, and be in the original packaging and in resalable condition.
All electrostatic discharge (“ESD”) sensitive devices returned to Southchips may undergo incoming inspection, utilizing Southchips's ESD work instructions and the most recent version of the ANSI/ESD S20.20 standard published by the American National Standard Institute and EOS/ESD Association, Inc. An ESD product that has not been handled properly according to the standard will not be eligible for credit or refund.
Products returned solely due to customer error may be subject to a restocking charge.
To the extent that Southchips purchases a Product from a manufacturer specifically for you, such Products may be Non-Cancellable/Non-Returnable.
Parts specified as "Non-Cancellable/Non-Returnable" at time of quote or sale are not returnable.
Returns relating to manufacturers' warranties are subject to the terms and conditions of the applicable manufacturer's warranty and the applicable manufacturer's return policies for the Product (e.g., some Products may require return directly to the manufacturer). Please contact a Customer Service representative for details.
By returning any Product to Southchips, you represent and warrant that the returned Product was purchased through a Southchips site, is not counterfeit or otherwise non-conforming. You acknowledge that counterfeit Products are not eligible for return, refund, or exchange, and that Southchips does not accept any counterfeit Products. You also agree that Southchips may test any returned Product to determine whether such Product is counterfeit, non-conforming, or otherwise violates these Conditions of Order. In the event Southchips or supplier suspects or determines, in its sole discretion, that any returned Product, including, without limitation, any electronic components, assemblies, supplies, and equipment contained therein, is counterfeit, non-conforming, or otherwise violates these Conditions of Order number, Southchips or supplier may:
- Report such problem to any applicable governmental or regulatory agency or any other applicable third party;
- Quarantine such Product for further testing or other analysis without providing any replacement Product or refund until such time as a determination about the Product’s conformance to these Conditions of Order can be made;
- such Product is determined to be counterfeit, quarantine such Product for a period of five (5) years, or longer if required by applicable law, and after the applicable quarantine period, irreversibly alter such Product so as to render the Product, including the internal elements physically unusable; and Take such other actions as may be required or permitted under applicable law and Southchips' counterfeit avoidance policy. In the event you send Southchips' any counterfeit Product, you will be liable for all costs, expenses, and damages related thereto, and you agree to indemnify Southchips' against any claims and damages, including attorneys' fees and costs, related to such counterfeit Product(s).
Force Majeure
Southchips will not be liable for delays in delivery or for failure to perform its obligations due to causes beyond its reasonable control including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, acts of God, acts or omissions of other parties, acts or omissions of civil or military authorities, Government priorities, fires, strikes, floods, severe weather conditions, computer interruptions, terrorism, epidemics, pandemics, quarantine restrictions, riots or war.
Southchips' time for delivery or performance will be extended by the period of such delay or Southchips may, at its option, cancel any order or remaining part thereof, without liability, by giving notice to you.
Privacy Policy
Welcome to Southchips Website. We provide privacy statement to inform you how we use and manage the information collected on our website. Please read the entire Statement. Your use of the website indicates your acceptance of this statement.
DATE OF LAST MODIFICATION: March 11, 2023
Types of Information We Collect From You
- Personal Information:
you become a registered user, make a purchase, or request information from Southchips, your
- Name
- Shipping/mailing addresses
- Phone numbers
- Email addresses
- IP addresses
- Financial and credit card information
- Fax number, and other information may be included in our customer file
- Non-personal Information:
- Cookie information, pixel tag information, and other digital behavior about users
- The pages users request or visit
- The frequency of user requests or visits
- Search terms
- User geo-coordinates, and other location data
Methods of Collecting Information (not meant to be exhaustive)
- When you create and maintain a user account.
- When you make purchases and maintain user transactions.
- When you request information or submit a question.
- When customizing the content users see, access, and/or use on the website.
- When providing user access to and use of the website through a personal computer or other devices.
- When users participate in surveys, sweepstakes, contests, or promotions on the website.
Use and Sharing of Collected Information
Use and Sharing of Collected Information
- Simplifying the user experience by not requiring repeated entry of information.
- Sending user updates and promotional/advertising materials, including newsletters, daily deals, order information, shipping status, and targeted services or offers. Users can update their account settings on the website to stop receiving such materials.
- Sharing information with our parents, subsidiaries, and sister companies.
- Sharing information with third parties that assist with the website, following our instructions and not retaining, sharing, storing, or using identifiable information for any other purposes.
- Sharing information with credit reporting agencies.
- Sharing information if reasonably necessary to protect legal rights, property, safety, or security, address fraud or technical issues, comply with legal requirements, or act in urgent circumstances. Information may also be shared in connection with actual or potential business transactions involving Southchips.
- Using information to develop, customize, and deliver website content, improve functionality, support and maintain the website, inform users about new products and updates, and assist users in solving problems when errors occur.
We reserve the right to de-identify identifiable information for any purpose. Except as described in or permitted by this Statement, we will obtain user permission before sharing identifiable information with third parties.
Cookies
To ensure proper functionality of certain parts of the website, cookies are utilized. A cookie is a small data file transferred by a website to a user's computer's hard drive. The website sends cookies when users visit, make purchases, request or personalize information, or register for the website. Cookies help Southchips Limited, among other things, determine popular areas of the website, track user activity, and provide targeted information or advertising. Users may modify their browser preferences to accept, be notified when a cookie is sent, or reject cookies. However, rejecting or limiting cookies may impact the user's ability to use the website.
Information From Your Computer
Southchips Limited, or its third-party service providers, may collect information about your computer, including the browser, operating system, IP address, country and geolocation data, date and time of visit, whether you are using a mobile device, referring websites, search engine queries, visited website pages, and your activities on the website, such as viewing images, videos, or other embedded media. Some of this information may be collected using cookies. It is used to improve the website and its content, gather demographic data, identify trends and statistics, diagnose server problems, and administer the website. The information may also be used to provide you with information and advertising regarding our products and services.
Links, Embedded Content, and Buttons
The website may contain links to other websites, embedded content related to other websites and services, and buttons from other websites and services, including social media platforms like YouTube, Facebook, Twitter, LinkedIn, and Google+. Some of these third parties may use cookies or other tracking devices to collect and track information about you. We are not responsible for the privacy practices or content of these websites or their data collection practices. Please review the privacy policies of these websites when providing personally identifiable information or to understand what information they collect from users.
Security
Southchips Limited takes commercially reasonable steps to protect data, particularly financial information, transmitted through the website. However, we cannot guarantee the security of any information transmitted over the Internet or stored on any storage device. We will not be held responsible for unauthorized access or illegal use of information, including identifiable information, or for any access resulting from unauthorized use of user account or login information or due to user failure to secure their username, password, or customer ID.
Children's Information
The website is not intended to collect personally identifiable information from users under the age of 13. If you are a parent or guardian and believe that information regarding a child has been collected through our website, please contact us.
Consent
By using the website, you consent to the use and storage of your personal data, including identifiable information, wherever Southchips Limited operates, including countries outside your own. If you have any questions about this Privacy Statement and the information we collect, you can contact us at the provided address.
Business Transfers
In the event of a merger, acquisition, bankruptcy, reorganization, sale of assets, or change in ownership or control, your information may be sold or transferred as part of that transaction.
Changes
We may change this Privacy Statement periodically. The most current version will govern our use of your information and will always be available. We encourage users to review this Statement regularly. We reserve the right to send notice of any changes to this Statement via email or other delivery methods. By continuing to use the website after any changes, you accept the revised Statement.
Shipping Method
We can offer worldwide express delivery service, such as DHLor FedEx or TNT or UPS or EMS/Air Mail other forwarder for shipment.
| Shipment Charges | Reference DHL |
|---|---|
| Weight(KG) | Price(USD$) |
| 0.00kg-1.00kg | USD$60.00 |
| 1.00kg-2.00kg | USD$70.00 |
| 2.00kg-4.00kg | USD$80.00 |
| 4.00kg-5.00kg | USD$90.00 |
| 5.00kg-6.00kg | USD$100.00 |
| 6.00kg-10.00kg | USD$120.00 |
| 6.00kg-10.00kg | USD$200.00 |
* The price of cost is reference with DHL. The detail charges,please contact us. Different country the express charges are different.
EMS
We also can offer EMS for shipment. It's cheaper than Expressdelivery, but the lead time is longer than express. It usually will need 3-10days to most of country.About the EMS charges, please contact us. EMS have another way -China Post(Air Mail), the price is more cheapest, 0.5KG = USD12.00 , Lead timemore than 2Weeks.Normal we don’t advise use EMS, we advise use DHL/FedEx/TNT/UPSwill be better, it’s fastest and safe for the goods.
Other Shipment Way
SF Express for Asia; Chang-woo special air line for Korea, Aramexfor Middle East countries. Others more shipping way, please contact us.We also can send the goods to your forwarder or your othersupplier, so that you can send the goods together. It may will save shipmentcharges for you, or may will more convenient for you.
- Shippinginformation, We need shipping information including Receiver Company Name(Or personal),Receiver Name, Contact Number, Address and Postal Code. Please make sure theseinformation to us, so that we can arrange the shipment faster.
- Deliverytime will need 2-4days to most of country all over the world for DHL/UPS/FEDEX/TNT.
- Forinternational orders, all additional local taxes, duties, GST, tariffs and feesshould be customers'(your) responsibilities. Resulting from the complexity ofinternational shipping, we are not able to provide any estimate and quote ofthese amounts, so please contact local customs station with any problems orquestions. Regarding the declared value on the package, we're happy to followyour wish, just feel free to contact us.
Mode Of Payment
We accept the payment terms: Telegraphic Transfer(T/T) in advance / PayPal / Western Union / Escrow sevice or Net terms(Long-term cooperation).
Bank Telegraphic Transfer:
Bank name
- Oversea-Chinese Banking Corporation Limited
SOUTHCHIPS Bank Information
-
Company Name :
SOUTHCHIPS PTE.LTD.
-
CAddress :
65 Chulia Street, OCBC Centre, Singapore 049513
-
SWIFT Code :
OCBCSGSG
-
Account Number :
601796345201
Bank handling fees: USD15.0-USD30.0 (OCBC to OCBC is free)
We can support many kinds of currency, such as USD; HKD; EUR; CNY and Others, please contact us.
Online payment :
-
PayPal Account ID:
-
Company:
SOUTHCHIP LIMITED
- USD0.00-USD500.00 need bank fees USD30.00
- USD500.00-USD1000.00 need bank fees USD60.00
- USD1000.00-USD2000.00 need bank fees USD110.00
- USD2000.00-USD3000.00 need bank fees USD110.00
If you want to pay via Credit Card, please choose “Pay with my PayPal account” to continue by paypal.( www.paypal.com )
For further information or inquiries regarding product returns, please contact our Customer Service Center at :[email protected]