Return/Exchange Policy

In the event of returns, we will facilitate a replacement or refund if inventory is available, and a refund if the product is out of stock. The price of the product is fixed, and we do not accept warranties that exceed the product's value. The maximum warranty cost will not exceed the price of the product. The warranty period commences upon the product's arrival at the customer's location.

For all returns not relating to manufacturers' warranties, returns must be made within thirty (30) days of date of order number, be accompanied by the original order number, include a brief explanation of the reason for the return, and be in the original packaging and in resalable condition.

All electrostatic discharge (“ESD”) sensitive devices returned to Southchips may undergo incoming inspection, utilizing Southchips's ESD work instructions and the most recent version of the ANSI/ESD S20.20 standard published by the American National Standard Institute and EOS/ESD Association, Inc. An ESD product that has not been handled properly according to the standard will not be eligible for credit or refund.

Products returned solely due to customer error may be subject to a restocking charge.

To the extent that Southchips purchases a Product from a manufacturer specifically for you, such Products may be Non-Cancellable/Non-Returnable.

Parts specified as "Non-Cancellable/Non-Returnable" at time of quote or sale are not returnable.

Returns relating to manufacturers' warranties are subject to the terms and conditions of the applicable manufacturer's warranty and the applicable manufacturer's return policies for the Product (e.g., some Products may require return directly to the manufacturer). Please contact a Customer Service representative for details.

By returning any Product to Southchips, you represent and warrant that the returned Product was purchased through a Southchips site, is not counterfeit or otherwise non-conforming. You acknowledge that counterfeit Products are not eligible for return, refund, or exchange, and that Southchips does not accept any counterfeit Products. You also agree that Southchips may test any returned Product to determine whether such Product is counterfeit, non-conforming, or otherwise violates these Conditions of Order. In the event Southchips or supplier suspects or determines, in its sole discretion, that any returned Product, including, without limitation, any electronic components, assemblies, supplies, and equipment contained therein, is counterfeit, non-conforming, or otherwise violates these Conditions of Order number, Southchips or supplier may:

(i) report such problem to any applicable governmental or regulatory agency or any other applicable third party; (ii) quarantine such Product for further testing or other analysis without providing any replacement Product or refund until such time as a determination about the Product’s conformance to these Conditions of Order can be made; (iii) if such Product is determined to be counterfeit, quarantine such Product for a period of five (5) years, or longer if required by applicable law, and after the applicable quarantine period, irreversibly alter such Product so as to render the Product, including the internal elements physically unusable; and (iv) take such other actions as may be required or permitted under applicable law and Southchips' counterfeit avoidance policy. In the event you send Southchips' any counterfeit Product, you will be liable for all costs, expenses, and damages related thereto, and you agree to indemnify Southchips' against any claims and damages, including attorneys' fees and costs, related to such counterfeit Product(s).

Force Majeure

Southchips will not be liable for delays in delivery or for failure to perform its obligations due to causes beyond its reasonable control including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, acts of God, acts or omissions of other parties, acts or omissions of civil or military authorities, Government priorities, fires, strikes, floods, severe weather conditions, computer interruptions, terrorism, epidemics, pandemics, quarantine restrictions, riots or war. Southchips' time for delivery or performance will be extended by the period of such delay or Southchips may, at its option, cancel any order or remaining part thereof, without liability, by giving notice to you.
For further information or inquiries regarding product returns, please contact our Customer Service Center at:[email protected]. Please refer to our Terms & Conditions and Privacy Statement for more comprehensive details.